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Customer Testimonials

Jay is awesome! He installed a garbage disposal for us in an older home with a porcelain sink. We were concerned that it would be difficult, he assured us it would be no problem. Jay was easy to reach, he called us back within 15 minutes just like his voice mail said and we scheduled an appointment for the next day. He arrived on time and gave us an estimate. Jay pointed out that with it being a new install we would need an electrician to install the switch and outlet for the disposal. We didn’t have an electrician so Jay arranged for one to meet him at our house that day. Jay proceeded to get to work installing the disposal and re-plumbing under our sink. The job was done quickly and he even tidied up as he went along. The electrician arrived as Jay was finishing up, he installed and outlet and switch for our disposal. Jay was extremely helpful and professional. We will use Jay again.


Nancy M W Ashley SC- Yelp



Good Afternoon Jay, I just wanted to drop you a note to thank you again for fixing the issue I had with the toilet in my condo. When I was informed that the drain outlet for the stool was originally installed too close to the wall (10” instead of 12”) and a standard toilet would not fit. I was very worried, because we had out of town guests coming to visit in a few days. You were very professional in your approach to my problem and went out of your way to special order the “odd size” stool and rushed the replacement in. Then you came by on a weekend evening to ensure it was installed properly before my guests arrive! Your service has always been above grade in all the other projects you have taken on as we have been remodeling the condo. However this time you went far beyond my expectations. Once again, Thank you! Kindest Regards,


Angelo S Mount Pleasant SC- Email from customer



Great job! Jay replaced my kitchen sink drain pipe under the house. He finished on time and the price was the same as quoted. Will use again.


Katie H West Ashley SC-Yelp



Jay Stephens was awesome. Came out to my

condo because of a plumbing disaster at 10pm....during the Clemson vs Alabama national Championship game. Stopped the leak and came out the next morning to replace the bad shut off valve and install water heater pan. I could not be more satisfied.


Justin W West Ashley SC-Yelp



Quick, efficient, quality work with extra attention to detail and cleanliness; J's service is top notch.  Communication is prompt and thorough; he came to my home to survey the damage the same day that I contacted him - on a Sunday no less.  I am completely satisfied with the work that he did, and will share his name and business with friends and colleagues with complete confidence that he will bring them the same dedication, professionalism, efficiency and quality workmanship.


Brenda M Johns Island SC-Yelp



I don't think I could be any more grateful for Jay's services! Thanks to the water company I came home to a giant open hole in my front yard and my water was shut off due to a leak. Within an hour Jay was at my house (at 8pm!) fixing the problem and shortly after we had our water back! He was even kind enough to fill in the hole that the water company left. I have found the right company to call any time I need plumbing work done! I highly recommend!


Jessica M Charleston SC-Yelp



Jay just replaced my gas lines at my old house in downtown Charleston

He was prompt , efficient and very meticulous in his work.

He stayed until the job was done even waited on site until SCE&G turned the gas back on after inspection

Jay is very pleasant and easy to talk to and very conscientious

I would highly recommend him and will call him for future plumbing needs


George BD Charleston SC-Yelp



Jay just took out my old, broken water heater and installed my new, beautiful water heater and did an excellent job. We were without water for 5 days before deciding to hire a professional, and I am very glad we ended up calling Jay. He responded to my text within seconds, and when we described the situation over the phone he gave us a quote that he honored when he arrived Monday morning (5 minutes early!) for the installation.  He was prompt, courteous and professional and we will be definitely calling him with any of our plumbing needs. Thank you for helping us Jay!


Nicole J Mount Pleasant SC-Yelp



Jay came right out on a weekend to stop my leaking water heater, located in the attic, from doing further damage to the ceiling.  He installed a tankless water heater with speed and expertise.  He's super friendly and super knowledgeable.  I will definitely call him again whenever I need a plumber and plan to strongly recommend him to my neighbors.


Barbara W Johns Island SC-Yelp



Jay was able to quickly locate the source of the leak in the kitchen of the condo above us and repair. This prevented any extensive damage to our ceiling and prevented the need to tear out the drywall. Thank you Jay!


Lori M Mount Pleasant SC- Angie's List



Overall excellent! Called jay on Friday afternoon because we need our water heater replaced. J was able to give us a quote over the phone after I provided a few pictures, he put us on the schedule for first thing Monday morning. Jay showed up right on time and ready to get to work. Overall the job took just under two hours. This included upgrading some of the existing plumbing which had been installed sloppily before we moved in. I had to call Jay back later in the afternoon because I still did not have hot water and he came back within one hour. Jay was able to determine that a faulty breaker was causing the new water heater to not get power. Even though The problem was electrical he helped me figure out how to repair this and even called an electrician friend to see if you would be available to help. In the end I was able to replace the breaker myself thanks to Jay's advice.


Chris M Mount Pleasant SC- Angie's List



Jay was prompt, on time, and professional. he communicated with me during the project and was able to adjust his schedule accordingly to accommodate the flow of my kitchen remodel. After the work was complete, I had a small issue on a Sunday morning, I texted him with a request to fit me in during the following week. Within ten minutes, he responded and within another ten minutes he was on my front porch, said he happened to be in the area. Small issue resolved. Highly already recommended!


Brian B Mount Pleasant SC- Angie's List



Fantastic!!!. J returned my call within 15 mins and responded to my home the same day. J gave an honest assessment over the phone based on my problem description and once he arrived, had the problem resolved in very short order. J was polite, professional, friendly and trustworthy. Being ignorant of plumbing mechanics, a dishonest plumber could have gouged me like a used car salesman without my knowing it. J has earned my return business for future home plumbing modifications and I'm delighted to spread the word; you can trust and rely on this gentleman.


James M Mount Pleasant SC- Angie's List



Great. J responds quickly and works with you to schedule a time that works for you. We will use J

Stephens Plumbing for all of our future plumbing needs.


Andy W Mount Pleasant SC- Angie's List



We have found ourselves a plumber! We called Jay. He responded in less than 15 minutes. His price was 20% than a previous company. He did the job quickly with no mess. He also gave us a few tips on something we could fix ourselves. He did not try to oversell us as another company on Angie's List has done. Jay is honest, trustworthy as well as being a great plumber. As an older couple this is very important to us. I wish I could have given him an A+.


Nancy B Charleston SC-Angie's List



Responded to email within 15 minutes, quoted price that was reasonable and fair for the job. Arrived

on time and finished on schedule. Jay knows his craft, is professional and reliable. I will use him again

and recommend his services.


Alex B Mount Pleasant SC- Angie's List



Not only was Jay very nice but he is truly an expert in his field. He installed the toilet faster than I have ever seen, did it right and at a fair price. He was leaving that day on a trip but was kind enough to wake up extra early and come to our house to help. We really appreciated his work and are so thankful to have found him.


Nancy S Charleston SC- Angie's List



It went great! Jay came and gave us an estimate right away. He then started the job quickly and was done in two days just like he promised. He did excellent work and his price was very reasonable. I will recommend him to everyone I know!


Michelle P Summerville SC- Angie's List



Jay was great. Well above my expectations. He does call back within 15 minutes. Even though it was a big job he got right to it. While his work was very professional, Jay is friendly and I enjoyed meeting him.


Lawrence T North Charleston SC- Angie's List


Great. 5 Star service.


Pate D Mount Pleasant SC- Angie's List



Excellent. Jay fixed the problem the same day, was very knowledgeable and great price. Would

highly recommend!!


Kellie M Mount Pleasant SC- Angie's List



Jay w as s on time and responded quickly. Didnt have any problems price was fair and guaranteed.  Would call again if needed.


Stephen M Summerville SC-Angie's List



J Stephens has done many jobs for my real estate business as well as my personal residences. He is very proficient in all areas of plumbing that I know of. His expertise, professionalism, timeliness, and honesty is top notch--Hard to come by these days!  Ben S


Mount Pleasant SC- Angie's List



J was very professional; thorough, efficient, eye for detailed work, and respect for property. Prompt

response from initial contact and explicit information on goals to address issues and accurate prediction

for completion of job. I will recommend him to colleagues and friends with confidence.


Brenda M Johns Island SC- Angie's List



Excellent and he also offered me the advice I needed on my hot water heater for free!


Gail B North Charleston SC-Angie's List



Very personable and knowledgeable. Addressed our issue with with a straight forward and easy solution. Prompt! I would definitely use his services again!


Richard G Isle of Palms SC- HomeAdvisor



He was fast and efficient. Diagnosed the problem, went and got the part and finished within an hour. It would have taken me a long time to fix. I would definitely call J Stephens Plumbing again.


John B Mount Pleasant SC- HomeAdvisor



New to the area. Mr Stephens was very professional did a great job on our kitchen sink. Would definitely hire him again if I needed a plumber.


Jim O Charleston SC- HomeAdvisor



With an urgent request, J moved his schedule around to make time to stop the leak and found some other issues that could of caused a catastrophe. Professional, on time and extremely customer friendly. Will be contacting him with any plumbing needs


Nicholas N Charleston SC- HomeAdvisor

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